Samples & Customization
Q1: Do you provide samples?
A: Yes. Free samples are available for in-stock items; new customers only need to cover the shipping cost. All products can be fully customized, including size, weight, color, logo printing and structure.
Q2: Can I get a customized sample before mass production?
A: Yes. We can arrange customized samples according to your specifications. Sample cost and freight will be charged and refunded once the bulk order is confirmed.
Q3: Will the bulk production match the approved sample?
A: Absolutely. We strictly follow the confirmed sample standard to ensure full consistency.
Products & MOQ
Q4: What are your main products?
A: Our core products include PP woven bags, square bottom valve pockets, PE stretch film (machine & hand use), FIBC jumbo bags, weed barrier fabric and other plastic packaging materials. We offer one-stop packaging solutions.
Q5: What is your MOQ?
A: MOQ depends on product type and customization. Standard items usually start from 500–1,000 pcs; customized products may require higher quantities.
Q6: Can I mix different products in one container?
A: Yes. Mixed loading is supported to help you save freight and maximize container usage.
Pricing & Payment
Q7: Are your prices negotiable?
A: Our pricing is based on raw material cost, order quantity and customization level. We aim to offer competitive and sustainable prices for long-term cooperation.
Q8: What are your payment terms?
A:30% deposit before production, 70% balance against copy of B/L.
T/T and L/C at sight are both accepted.
Q9: Does the price include shipping?
A: Standard terms are EXW and FOB. We can also quote CIF or DDP upon request.
Production & Lead Time
Q10: What is the mass production lead time?
A: Normally 7–15 days for MOQ orders, depending on product specification and order quantity.
Q11: Can you handle urgent orders?
A: Yes. We will evaluate capacity and prioritize your order if needed. Expedited service may involve extra cost.
Q12: How do you ensure on-time delivery?
A: We monitor every production stage and provide timely updates. Any delay caused by us will be handled according to contract terms.
Quality Control & Certification
Q13: How do you guarantee product quality?
A: Stable quality, competitive pricing and professional service are our core strengths. We are committed to win-win partnerships based on equality and mutual benefit.
Q14: Do you have certifications?
A: Yes. Certificates such as ISO, SGS, ROHS, etc. can be provided depending on product and market requirements.
Q15: Can third-party inspection be arranged?
A: Yes. Customers or their appointed inspectors are welcome to inspec阿t goods before shipment.
Shipping & Logistics
Q16: Where is your factory located? Can I visit?
A: Our factory is located in Linyi City, Shandong Province, China. We offer free pickup service for all visiting customers.
Q17: Which ports do you ship from?
A: Mainly Qingdao Port, but shipments can also be arranged from other Chinese ports upon request.
Q18: Do you handle export customs clearance?
A: Yes. We take care of all export documents and customs procedures.
After-Sales & Cooperation
Q19: What if there is a quality issue after arrival?
A: Please provide clear photos and details within 7 days. We will verify and offer replacement, credit note or compensation accordingly.
Q20: Do you support OEM/ODM?
A: Yes. We have rich experience in OEM and ODM projects, including private labeling and exclusive designs.
Q21: How do you protect my designs and business information?
A: We sign confidentiality agreements and never disclose any customer information to third parties.
Q22: Can you assist with packaging design?
A: Yes. Our team can support structural optimization and graphic design to enhance product performance and brand image.
Q23: Do you attend international exhibitions?
A: Yes. We regularly participate in global packaging and plastics exhibitions to meet clients face-to-face.
Q24: How can I track my order status?
A: We will share production photos, test reports and shipping updates at every key stage until delivery.
Q25: How are the products packed for shipping?
A: Packaging methods vary by product and can be customized to your needs:
PP woven bags: bulk packing (loose in container) or palletized with stretch film.
PE stretch film: carton packing, carton on pallet, or pallet packing without carton - all three options available.
Weed barrier fabric: carton packing, shrink film wrapping, or PP woven bag packing - all optional.
Q26: What materials do you use? Are they eco-friendly?
A: Material usage varies by product:
Weed barrier fabric: mainly made from recycled PP materials.
PP woven bags: available in both virgin PP and recycled PP, depending on customer requirements.
PE stretch film: made from 100% virgin LLDPE, offering excellent stretch and puncture resistance.
Recycled and eco-friendly options are available upon request to meet different environmental standards.
Q27: How many colors can you print? What printing methods do you use?
A: We support multi-color printing (up to 8 colors) using gravure and flexographic printing. High-definition printing with excellent color accuracy is available.
Q28: Can I provide my own design/artwork?
A: Absolutely. Please send us your AI, PDF or EPS files. Our design team will verify the artwork and confirm the layout before production.
Q29: Can you match specific Pantone colors?
A: Yes. We can match Pantone colors to ensure brand consistency. A small color deviation tolerance applies due to material and printing process.
Q30: What is your typical order process?
A:1.Inquiry & quotation → 2) Sample confirmation → 3) Sign contract & pay deposit → 4) Mass production → 5) Quality inspection → 6) Shipment & balance payment.
Q31: Do you offer discounts for large orders?
A: Definitely. The unit price becomes more competitive as order quantity increases. Please contact us with your estimated annual demand for a tailored quotation.
Q32: How quickly do you respond to inquiries?
A: We typically reply to emails and messages within 12–24 hours. For urgent matters, please call or WhatsApp us directly for faster response.
